Privacy Policy

1. Introduction

IO Industrial Services Pty Ltd, trading as Krest Electrical (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We collect personal information that is necessary to provide our products and services effectively. This may include:

• Contact Information: Name, address, email, and phone number.
• Payment Details: Credit card information and billing address.
• Transaction History: Records of products and services purchased from us.
• Website Usage Data: IP address, browser type, and activity on our website (via cookies and analytics tools).
• Communications: Correspondence through emails, calls, or social media.

3. Use of Personal Information

We use your personal information to:

• Process and fulfill orders for shed electrical kits and services.
• Provide customer support and respond to inquiries.
• Improve our products, services, and website experience.
• Send promotional materials and updates (with your consent).
• Comply with legal obligations and regulatory requirements.

4. Disclosure of Personal Information

We may share your personal information with:

• Service Providers: Payment processors, delivery partners, IT support, and marketing services assisting in our operations.
• Legal and Regulatory Authorities: When required by law or in response to legal requests.
• Third Parties: With your consent or when permitted by law.

We do not sell or rent your personal data to third parties.

5. Data Security

We implement appropriate security measures to safeguard your personal information from unauthorized access, misuse, or disclosure. These include:

• Secure storage of data with encryption and access controls.

• Regular monitoring and updating of security systems.

• Limiting access to personal data to authorized personnel only.

However, no online system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the details below. We may need to verify your identity before processing your request.

7. Cookies and Website Analytics

Our website uses cookies to improve functionality and analyze user behavior. Cookies help us understand how you interact with our website, allowing us to enhance your experience.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us:

• Business Name: IO Industrial Services Pty Ltd (Trading as Krest Electrical)
• Email: info@krest.au
• Phone: +61 439 060 653
• Postal Address: PO BOX 114, Toowong DC QLD 4066, Australia